The CallRex Call Recording and Quality Management Suite from Proximity Communications is helping businesses of all sizes. To use scalable call recording and quality management solutions, to enhance their business operations, resolve customer disputes, achieve regulatory compliance, accelerate employee training, and increase workplace productivity and security.
Quality management does not have to be an expensive endeavour, nor does it have to be limited to the contact centre. It can help you put the voice of the customer to work across company silos, enhancing customer satisfaction and improve productivity with:
- Single web-browser interface for improved usability
- Multi recording options, agent evaluation and screen capture
- Improved security with encryption and audit trails
- PCI compliance options
- Compatibility with most IPBXs including Microsoft Lync
Take advantage today of enterprise-class quality management software solutions at an affordable price. Please contact Suzanne on 0845 372 9010 or email to request a demo.