ShoreTel’s Enterprise Contact Centre from Proximity offers a range of extensive functionality coupled with the industry’s lowest TCO. Guaranteed.
Newbury, UK, 01 February 2012 - Proximity announces today the appointment of John Tonner as Head of Operations and Jon Stones as Presales Technology Specialist. Both appointments follow a period of continued business success for the company.
Darren Boyce, CEO Proximity Communications says: “The appointment of John Tonner and Jon Stones expands our combined company knowledge and experience considerably. John Tonner is an accomplished operations director with over 36 years IT industry experience, whilst Jon Stones brings with him 13 years experience, including 10+ years of working with the Nortel/Avaya product range. As the company continues to grow the need to recruit and retain highly experienced professionals with an affinity for our aims and customer service goals is imperative.”
Handle Calls Effectively & Maximise Sales Opportunities!
Positive customer interaction is a must for today’s retail environment, so making the most of all incoming calls to maximise sales potential is crucial. But missed or abandoned calls during busy periods means you miss out on revenue opportunities, whilst unanswered phones leave negative impressions with your customers.
Enhance your current telephone system with a network based call management solution from Proximity Communications that queues calls in the network and delivers them to staff as they become available. This greatly improves the customer experience and ensures more calls are answered, and more sales are taken.
Introductory Offer: 15 Months Maintenance for the Price of 12!
Proximity Communications recognises the importance of choosing the right technology partner to support and maintain your voice communications system.
Our Complimentary Voice System Assessment could help you reduce support costs and enhance existing services.
You can potentially accelerate your business decision-making with advanced Unified Communications (UC) technology from Avaya and could realise those benefits across the enterprise.
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PROXIMITY & SHORETEL – A WINNING FORMULA
ShoreTel’s Mobility Solution is changing the way people work by enabling them to work wherever and however they want.
With the Olympic Games just around the corner, the ShoreTel Mobility solution from Proximity will boost productivity by enabling your workforce to communicate seamlessly from wherever they are via Wi-Fi, 3G or mobile networks. In addition to significantly reducing mobile costs the solution is also PBX agnostic and will integrate with other PBX & UC systems.
Empower your workforce – Give them the tools they need on the smart phones they love!
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The way your customers interact with you is changing. Social media, online phone calls and other technologies are sparking a change in the communication methods you need to offer.
41% of UK customers expect to be using online phone calls to reach contact centres in less than 24 months.*
Social media has the power to improve customer service and relationships as part of your integrated contact centre strategy. It allows you to:
0 Gain greater insight into customer issues and contact centre interaction
0 Leverage customers’ positive experiences to grow revenue
As a leading Avaya reseller, Proximity has the experience to help you create a competitive advantage by aligning you with your customers’ contact preferences.
To find out more, Email Suzanne. or call 0845 372 9010
Newbury, UK, 24 November 2011 - Proximity Communications plc, a leading provider of ICT services and solutions, announces today the appointment of Peter Francis as Chief Financial Officer. Peter also becomes a member the Proximity Board of Directors, strengthening the team of 4.
Darren Boyce, CEO Proximity Communications says: “With our continued drive and ambition to grow the business, we are very fortunate to be acquiring the skills and presence that Peter will bring to the team. Peter has had great experience across all financial disciplines, including corporate finance, and combined with his considerable knowledge of company operations, we see him bringing great value to Proximity as we look to expand the business over the next 12-24 months.”
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A good year means having a very profitable Christmas, making the most of all incoming calls and converting them into bookings. But busy staff and clogged telephone lines mean you miss out, whilst overflowing to booking agents eats up your margin.
Convert every caller with a network based call management solution from Proximity Communications that queues calls in the network and delivers them to staff as they become available. This greatly improves the customer experience and ensures more calls are answered, and more bookings are taken.
To try out our service risk free call Suzanne on 0845 372 9010 or email and you can reap the following benefits:
IT Managers at Businesses of all Sizes are Having to Create a Mobility Master Plan that Ensures Employee Productivity without Compromising Security.
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ShoreTel’s Enterprise Contact Centre from Proximity offers a … Continue reading
