The way your customers interact with you is changing. Social media, online phone calls and other technologies are sparking a change in the communication methods you need to offer.

41% of UK customers expect to be using online phone calls to reach contact centres in less than 24 months.*

Social media has the power to improve customer service and relationships as part of your integrated contact centre strategy. It allows you to:

0 Gain greater insight into customer issues and contact centre interaction

0 Leverage customers’ positive experiences to grow revenue

As a leading Avaya reseller, Proximity has the experience to help you create a competitive advantage by aligning you with your customers’ contact preferences.

To find out more, Email Suzanne. or call 0845 372 9010



ShoreTel’s Enterprise Contact Centre from Proximity offers a range of extensive functionality coupled with the industry’s lowest TCO. Guaranteed.

The system offers an end to end solution for effective customer service experience with Enterprise Class features:

In one word: ease. As easy to deploy and maintain as it is to use.

In two words: absolute reliability. Seamless failover to the warm standby contact centre in case of any failures

In three words: return on investment. Many customers tell us that their new ShoreTel system pays for itself within a year.

In four words: the support you need. Open interfaces effortlessly integrate with business processes to improve the customer experience and help boost agent productivity

To Learn More About the Solution Click Here Or Contact Suzanne

Darren Boyce, CEO Proximity Communications says: “The appointment of John Tonner and Jon Stones expands our combined company knowledge and experience considerably.  John Tonner is an accomplished operations director with over 36 years IT industry experience, whilst Jon Stones brings with him 13 years experience, including 10+ years of working with the Nortel/Avaya product range.  As the company continues to grow the need to recruit and retain highly experienced professionals with an affinity for our aims and customer service goals is imperative.”

John Tonner has extensive skills and experience in operations, project direction, telecommunications infrastructure roll-out and managed services, honed throughout a career working with the RAF and more recently with private sector organizations.  John spent almost 10 years working on IT Infrastructure operations and management in the Defense and Space industry, led a team to complete the largest ever roll-out in Europe of RFID on behalf of the Royal Mail and also managed the largest managed service contract within Integrated Solutions in the UK.

John Tonner says: “I am very pleased to be joining Proximity, a company with an excellent portfolio of services, and I look forward to helping deliver best practice engineering with enhanced Service Level Agreements.”

Jon Stones joins Proximity following a role as Solutions Architect for Azlan and prior to that almost 10 years with value added distributor (VAD) of Unified Communications solutions, Westcon Convergence.  Jon has considerable experience in data networking, unified communications and security, along with a strong background in Windows Desktop, Server and Application Software.

Jon Stones says: “The move to Proximity is an important opportunity for me to be part of a growing organization and a team that is committed to excellent levels of customer service and support.  The client portfolio will also enable me to work with some sizeable organizations across a number of industry sectors.”

Handle Calls Effectively & Maximise Sales Opportunities!

Positive customer interaction is a must for today’s retail environment, so making the most of all incoming calls to maximise sales potential is crucial. But missed or abandoned calls during busy periods means you miss out on revenue opportunities, whilst unanswered phones leave negative impressions with your customers.

Enhance your current telephone system with a network based call management solution from Proximity Communications that queues calls in the network and delivers them to staff as they become available. This greatly improves the customer experience and ensures more calls are answered, and more sales are taken.

To Try Out Our Service Risk Free Call Suzanne on 0845 372 9010 or Email

Reap the Following Benefits:

o Always have enough capacity during peak periods

o Improve the customer experience and ensure maximum bookings conversions

o Turn formerly missed calls into phone-based sales

o Absorb call peaks and free in-store staff

o Improve business continuity with easy call diversion of any number to any location

o Including mobile phones

o Achieve communications savings of up to 50%

Read our Case Studies

Large Retailer driven by national advertising campaigns

Small Retailer involved in trade and DIY



Introductory Offer: 15 Months Maintenance for the Price of 12!

Proximity Communications recognises the importance of choosing the right technology partner to support and maintain your voice communications system.

Our Complimentary Voice System Assessment could help you reduce support costs and enhance existing services.

In fact, Proximity Communications helped Trowers & Hamlins LLP, one of the top 40 UK law firms as ranked by Legal Business, to achieve a 30% saving in support and maintenance costs. Click here to view our case study.

Proximity Communications can provide you with a voice communications system support strategy which includes:

A voice system infrastructure assessment that can help you to reduce costs, and  advice on potential efficiency and productivity gains from enhanced functionality

A customised maintenance and support service, rapid response SLA’s to expedite service restoration, and seamless customer service and technical support

Access to an accredited team of support specialists, dedicated to service, support and fault resolution requirements, remotely monitored from Proximity’s 24/7 network operations centre

If you are suffering through increased support costs, poor levels of support, or have concerns with your legacy Nortel Voice solution, then contact Proximity on
0845 372 9010 or email Suzanne.

*Introductory offer open to new clients only, with existing Nortel Communications Manager and/or Avaya Aura Voice Systems. Subject to contracts being processed by 31st March 2012.

You can potentially accelerate your business decision-making with advanced Unified Communications (UC) technology from Avaya and could realise those benefits across the enterprise.

Take the open standards-based Session Initiation Protocol (SIP) for example. With SIP at the heart of our UC solutions, Avaya can help ensure your workplace is always-on, in any location and can also leverage existing communications technologies and help your workforce to connect, communicate and collaborate more effectively.

What’s more, with Avaya UC you can potentially save up to 48% (2) on the overall cost of communications, including up to:

  90% lower trunking costs with centralised SIP trunking and fewer land lines (3)

  30-50% savings on voice and data connectivity costs by using SIPs (4)

  Enterprise cost savings of 25% to 35% over traditional ISDN and PRI access (5)

Join other European companies like Energiedienst Rheinfelden and IT Navigator that are already enjoying the benefits of UC with Avaya and benefit from The Power Of We™. Calculate now how much your enterprise could save – click on the Avaya Aura® Estimator or contact contact Suzanne on 0845 372 9010 or email sshirley@proximitycomms.com

1. Based on Avaya’s SIP Trunks Scenario research conducted September 2010.
2. For mid-size and large deployments – Nemertes WP, “Real-World IP Telephony: A Look at What Midsize and Large Companies Really Spend” April 2011.
3. Yankee Group, “Accelerating Unified Communications with an Enterprise-Wide Architecture”, March 2009.
4. Gartner Research, “SIP Trunking: where are the savings?”, May 2009
5. Forrester, “SIP Trunking May Save You Money, SIP Trunking: Second Wave Benefits (OVUM)”, August 2011.

PROXIMITY & SHORETEL – A WINNING FORMULA

ShoreTel’s Mobility Solution is changing the way people work by enabling them to work wherever and however they want.

With the Olympic Games just around the corner, the ShoreTel Mobility solution from Proximity will boost productivity by enabling your workforce to communicate seamlessly from wherever they are via Wi-Fi, 3G or mobile networks. In addition to significantly reducing mobile costs the solution is also PBX agnostic and will integrate with other PBX & UC systems.

Empower your workforce – Give them the tools they need on the smart phones they love!

 Increases productivity

 Significantly reduces mobile phone costs

 PBX Agnostic

 Supports calls over Wi-Fi, 3G & mobile networks

It’s so simple and easy to use, that in 60 minutes we can show you how it works at your own premises - book an on-site demo HERE

Darren Boyce, CEO Proximity Communications says: “With our continued drive and ambition to grow the business, we are very fortunate to be acquiring the skills and presence that Peter will bring to the team.  Peter has had great experience across all financial disciplines, including corporate finance, and combined with his considerable knowledge of company operations, we see him bringing great value to Proximity as we look to expand the business over the next 12-24 months.”

Peter Francis says: “I am delighted to be joining the team at Proximity and becoming part of a fast-moving and intelligent business.  Proximity has a bright and sustainable future, with high profile clients, a great reputation, an impressive list of accreditations and a dedicated team.  As CFO I hope to bring financial leadership together with operational and the commercial experience I have gained through managing the growth of both UK and international technology companies. Proximity has built considerable value to date with a strong proposition, and this is an exciting time to be involved with a business with great potential”

Boyce adds: “His passion and focus on increasing value in the business will add an extra dimension to the management team.  Our appointment of Stuart Legg earlier this year as Sales & Marketing Director has already had a significant impact on the business, and we see Peter as continuing this through instigating new areas for development to stimulate business growth.”

Francis moves to Proximity following a distinguished career working with successful SME technology companies both within the UK and globally in the US and throughout EMEA. Educated at Liverpool University he qualified with Arthur Andersen, where he worked for 7 years.  Other organizations Francis has worked with include SoftBrands Inc, and the Fourth Shift Group.  In addition to the remit of financial direction and management of these businesses he has had strong front office experience and has consistently added value to both the sales and delivery functions.”

Dave Silvey, the (previous) current Finance Director who has been instrumental to the success of Proximity Communications, and a major contributor to the successful merger, which he undertook in 2009, is moving into a world-wide finance and operations roll for a major US software vendor.

A good year means having a very profitable Christmas, making the most of all incoming calls and converting them into bookings. But busy staff and clogged telephone lines mean you miss out, whilst overflowing to booking agents eats up your margin.

Convert every caller with a network based call management solution from Proximity Communications that queues calls in the network and delivers them to staff as they become available. This greatly improves the customer experience and ensures more calls are answered, and more bookings are taken.

To try out our service risk free call Suzanne on 0845 372 9010 or email and you can reap the following benefits:

• Always have enough capacity during peak periods
• Improve the customer experience and ensure maximum bookings conversions
• Improve business continuity with easy call diversion of any number to any location including mobile phones
• Achieve communications savings of up to 50%

Read our Hotel Booking Case Study & our Theatre Booking Case Study!

* Subject to trial terms & conditions

IT Managers at Businesses of all Sizes are Having to Create a Mobility Master Plan that Ensures Employee Productivity without Compromising Security.

Proximity offers complete and seamless voice and data integration and support for your mobile team, whether they are permanently off-site or just occasionally.

With a Mobility solution from ShoreTel you benefit from:

Significant Cost Saving
Increased Productivity
Integration with existing PBX
Seamless handover between Wi-Fi & GSM networks
With a Wireless solution from Aerohive you benefit from:

Improved Connectivity
No single point of failure
Sophisticated QoS
Simple to manage MIDs

Call Suzanne on 0845 372 9010 or email her to find out more or request a free consultation

Download The Enterprise Mobility Guide 2011

Visit our Resource Centre