Network Call Recording
This service provides you with the ability to record incoming and/or outgoing calls to meet compliance issues. It can record calls to and from any telephone, including SIP and mobile phones. A network-based service, it provides a cost effective solution for multi-site, branch office and remote home agent environments, avoiding the need for remote recording equipment.
Benefits
- Device Independence – Record business critical calls on either a landline, IP extension or mobile phone
- Flexibility - Record calls wherever you work
- Cost savings –No need to purchase and house expensive on-site recording equipment
- Compliance – Meet industry compliance regulations (e.g. FSA) for call recording – including mobile call recording
- Ease of use - Secure web portal access
Proximity Network Solution Recording Service
- Robust, scalable, secure and managed solution
- Ability to record incoming and/or outgoing calls to or from any telephone, including mobile phones, Intelligent Number or IVR solutions
- Ideal solution to support distributed staff including those working from home – no remote recording equipment needed
- Can be used selectively on demand or to record all calls
- Choice of security levels – including tamper evident storage, encryption and cryptographic signings of recordings
