IVR

Network IVR
Network IVR is a hosted, network-based Interactive Voice Response system, which helps avoid the capital cost and complexity of premise-based solutions and recording equipment across multiple locations.

Our service is both flexible and scalable, enabling you to expand call capacity as your business grows without the need to upgrade equipment.

Benefits

 Enhances business voice communications- with dynamic and flexible interactive voice response capabilities

 Enhance the caller experience – whilst reducing overhead costs associated with call handling

 Enhance business agility – by rapidly deploying call flows that fit the call handling requirements

 Ease of use – applications are easy to build and very straightforward to maintain and modify

Proximity Network IVR Service

 Customised intelligent call routing solution – with call routing menu, calendar and calling line identity capabilities

 Flexible call queuing – includes welcome and position-in queue (optional) announcements, music-on-hold and breakout options (which allows the caller to select another service)

 Call delivery – the recipient may be an Intelligent Number, Intelligent Assistant or  Virtual Contact Centre user, or calls can be passed from one IVR application to another

 Automated services – including the ability for callers to leave a message or retrieve information

 Speak phrase – allows customised prompts and announcements to be recorded on a PC, tested and easily deployed within the IVR application

 Extract meaningful reports – where report IDs can be placed on blocks and used as an identifier for IVR reporting purposes