Network IVR
Network IVR is a hosted, network-based Interactive Voice Response system, which helps avoid the capital cost and complexity of premise-based solutions and recording equipment across multiple locations.
Our service is both flexible and scalable, enabling you to expand call capacity as your business grows without the need to upgrade equipment.
Benefits
- Enhances business voice communications- with dynamic and flexible interactive voice response capabilities
- Enhance the caller experience – whilst reducing overhead costs associated with call handling
- Enhance business agility – by rapidly deploying call flows that fit the call handling requirements
- Ease of use – applications are easy to build and very straightforward to maintain and modify
Proximity Network IVR Service
- Customised intelligent call routing solution – with call routing menu, calendar and calling line identity capabilities
- Flexible call queuing – includes welcome & position-in queue (optional) announcements, music-on-hold and breakout options (which allows the caller to select another service)
- Call delivery – the recipient may be an Intelligent Number, Intelligent Assistant or Virtual Contact Centre user, or calls can be passed from one IVR application to another
- Automated services – including the ability for callers to leave a message or retrieve information
- Speak phrase – allows customised prompts and announcements to be recorded on a PC, tested and easily deployed within the IVR application
- Extract meaningful reports – where report IDs can be placed on blocks and used as an identifier for IVR reporting purposes
