Network Integrated Messaging
A network integrated messaging service provides the convenience of accessing and managing all messages – voice, fax and email – from a single inbox. Access can be provided from any communications device, fixed or mobile, and any location.
The service helps reduce call costs and save time, improving employee productivity and responsiveness. Emails can be collected and responded to ‘hands free’ on mobiles with text-to-speech capabilities, and voicemails via email, with minimal impact on network traffic.
Benefits
- Improve connectivity – notification and retrieval of messages from phone, mobile or email inbox with access from any location
- Improve customer service – ensures that callers are always able to leave a message and recipients are always notified wherever they are
- Reduce operational costs – with low rental and highly competitive call rates
Network integrated messaging solution
- Centralised mailboxes for voicemail with SMS and email notification options
- Messages can be collected and managed via telephone, web assistant or as an email attachment
- Arrival of messages can be notified in a variety of ways, including message wait, text, on-screen or by dial-in
- Faxes can be received on the same number as used for voice calls and can be collected in a similar manner to voice messages
- Text-to-speech and voicemails via email capabilities
