SUPPORT

Our Support Services offering is as varied and specific as your IT infrastructure. We offer services to cover data networking incidents, mission critical operations, remote and proactive monitoring, project management and all data, hardware, software and telephony maintenance.

Our consultants supply on-site engineering to integrate and complement your in-house team, or can provide a complete outsourced service. We provide Account Managers to ensure continuity and an informed and ongoing understanding of your network needs.

Our comprehensive Service Level Agreements (SLA) are available for most support options, and detail clearly what is covered, to ensure expectations are understood, agreed and met. There are also a number of service and support levels available to suit both business and IT needs.

  • On-site Engineering
  • Nortel Data On-site Maintenance (legacy and new)
  • On-site Maintenance
  • Proactive Remote Alarm Monitoring
  • Project Management Service
  • Remote Moves, Adds & Changes (Support Units)
  • Systems Data Back Up Service
  • Applications Support: Telephony Manager 3 & 4 (TM3, TM4)
  • Terminal Service – Next Business Day Advance Replacement
  • Applications Support – Nortel/Avaya CallPilot
  • Applications Support – Symposium/Contact Centre 6
  • APSL Applications Support – PC Based Attendant Console
  • Applications Support – Witness CRQM
  • Customer Education Services
  • Customer Technical Assistance Service
  • Hosted IP Telephony
  • Installation & Commissioning
  • Managed Service – Support Services

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