Assured service quality
The provision of managed services is based on trust, relationships, expertise and reliability. Once Proximity has worked with you to deliver the solution that fits your business, whether it’s a complete contact centre system or a private secure network, we can offer continued support, development and management of your ongoing ICT needs.
The benefits include predictable and, therefore, more manageable costs, and frees your in-house team to focus on value-add innovation rather than operational tasks. Proactive monitoring and efficient fault resolution can mean considerable reduction in downtime. Access to fast and flexible response services, especially in mission critical situations, can also significantly improve your business offering and your response/services to customers.
Proximity can work alongside your existing architecture and infrastructure management procedures or, alternatively, introduce a new and complete managed service offering.
Benefits
- Frees IT team to focus on value-add innovation
- 24/7 monitor and proactive maintenance across network, applications and devices, for peace of mind and business continuity
- Predictable operational costs
Solutions
- All Proximity’s solutions are available as a managed service
- Day to day problem management including 3rd party equipment
- Configuration of voice and data products for adds moves and changes
- Utilises the ITIL framework for call handling and problem resolution
- Provides periodic reports, service review meetings and incident analysis
Service levels
- Classic: Monday – Friday, 08:30 -17:30, 8 hour response, excludes bank holidays
- Advance: Monday – Friday, 08:30 -17:30, 4 hour response, excludes bank holidays
- Premier: 365 x 7, 24 hours a day, 4 hour response
